I don't see the model, storage or color I want. Can you get it?
Likely yes. The listings on this page are only a sample of what's on the shelf — inventory rotates daily. Send a request with what you're after and a rep will reply with actual availability and the exact price, usually within 24 hours. Nothing is charged for checking.
Can I see real photos or a video of the actual phone before buying?
Yes — that's the default, not an extra. Every unit is photographed on arrival and again before it ships. Ask a rep for the specific unit you're considering and you'll get real photos plus a short walkaround video showing the screen on, both sides, the frame edges and the battery screen in Settings → Battery → Battery Health. If what you receive doesn't match that footage, refuse the package and you owe nothing.
Can I inspect the phone before I pay?
Yes. Every order ships with cash on delivery available: the courier waits while you go through the inspection sheet — condition, screen, Face ID, cameras, battery, serial number — and you pay only once you're satisfied. If the phone doesn't match the listing, refuse the package and you owe nothing, including return shipping.
Why are your prices lower than retail?
Because these are used phones, not new ones — and they come from US trade-in channels rather than retail shelves, so there's no middle layer of markup between you and the unit. Each listing shows the current US resale value for that model and condition next to our price, so you can see the difference per unit instead of taking a percentage on faith. Shipping is included; the only addition is sales tax where your state requires it.
Is an "Apple replacement" the same as refurbished?
No. A replacement unit is a whole phone Apple issued to a customer under warranty — new housing, new battery, no signs of use. Refurbished means a third party repaired or rebuilt a used phone. We only sell the former, and every serial number can be checked in Apple's coverage tool.
Should I buy a carrier-locked unit?
Only if you're already on that carrier. A locked phone works on AT&T or T-Mobile's network, whichever it's locked to, and we don't promise an unlock. It's the cheapest option on the page and the hardware is identical, but it won't take another carrier's SIM. If that's a problem, pick a pre-owned or replacement unit instead.
Is the battery health number real?
It's read straight off the phone with native diagnostics before it ships and printed on the inspection sheet. Check it yourself at Settings → Battery → Battery Health on arrival; if it doesn't match, refuse the package.
Where do you ship, and how fast?
Anywhere in the 48 contiguous states, with cash on delivery available. Orders typically arrive in 2–5 business days after your rep confirms the unit. Alaska, Hawaii and international addresses need a rep to quote separately.